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MyChart Terms and Conditions

Welcome to Cleveland Clinic Martin Health's (CCMH) web-based “MyChart”, which allows you direct access to certain health information contained in your medical record.

Before you can access MyChart, you must read these Terms and Conditions and click below to verify that you have agreed to them. When you click “I agree” below, you are attaching a legally binding electronic signature indicating that you agree to these Terms and Conditions and wish to access MyChart. If you do not agree to these Terms and Conditions, please exit this website.

Personal Codes and Security Requirements

You will be (or have been) given a unique access code by CCMH to allow you access to MyChart. When you accept these Terms and Conditions and log in for the first time, you will be required to create a new unique User ID and Password.

It is your responsibility to keep your User ID and Password secure and confidential. Anyone with access to your User ID and Password will have access to your personal health information and will have the ability to communicate with your healthcare providers as if they were you. If you suspect that your Password has been compromised, it is your responsibility to change it. It is recommended that you change your Password frequently, even if you do not suspect that it has been compromised. Every time you log in to MyChart, your User ID and Password will be recorded and maintained in an electronic audit trail in the CCMH system.

Use of MyChart and Your Responsibilities

By accessing MyChart, you are authorizing CCMH and your healthcare providers to release medical information to you via MyChart.

Information provided on MyChart is meant for use only to support your relationship with your healthcare providers. It is not intended as a replacement for proper medical attention or regular communication with your healthcare providers.

MyChart should NEVER be used for urgent health matters. The anticipated turn-around time for a healthcare provider to respond to a message received via MyChart is two to three business days. If you are experiencing an urgent or emergency health condition, you should phone your physician's office, go directly to the Emergency Department, or call 911.

Information available on MyChart does not constitute your entire medical record. The features available on MyChart may be increased or modified from time to time. If you need more detailed or additional information, if you have questions about any information on MyChart, or if you need copies of your entire medical record, you should contact your healthcare provider directly.

By entering your personal e-mail address where requested, you are authorizing your provider to send e-mails to you notifying you that you have a message on MyChart. It is your responsibility to monitor these messages and respond accordingly. Please note that anyone who has access to your personal e-mail account (for instance, your employer or your spouse) will be able to see these notification e-mails.

Although the notification e-mails will not include detailed medical information, the notification itself may be information that you do not wish others to know about. You should take this into account when providing an e-mail address. It is your responsibility to provide a valid e-mail address and to update it as needed, and to protect the privacy and confidentiality of your e-mail.

You agree to use MyChart only for your own healthcare questions and conditions. Asking advice for a friend or family member is not allowed. Messages from you may become a permanent part of your medical record, so it is important that they reflect only your information.


Federal and state laws govern the confidentiality of medical information CCMH takes the privacy of its patients' medical information very seriously, and our Associates are subject to strict standards and policies. The CCMH Notice of Patient Privacy Practices is available to you at Please take the time to review it.

When you send a message to your healthcare provider via MyChart, it will be routed to the appropriate department for handling, which means that other CCMH Associates or healthcare providers, other than your specific healthcare provider, may have access to it and may be involved in addressing your request. If you have sensitive information that you wish to share only with your healthcare provider, you should call that provider's office and make an appointment or other arrangement to speak with your provider directly.

You share in the responsibility to keep your medical information confidential, and you are solely responsible for any information that you intentionally or unintentionally share with others or fail to protect.

Eligibility/Parent or Guardian as Proxy

An individual must be age 18 or older to request a personal MyChart account. Parents or legal guardians of minors under age 18 may request MyChart accounts for the minor patient by following the terms set forth in “Proxy Access Terms and Conditions,” available at your healthcare provider's office. Under state and federal law, there are certain types of information that a parent or guardian is not allowed to access, without the consent of the minor, so certain information will not be available on the minor's MyChart account. Proxy access will be automatically terminated when the patient reaches the age of 18.

Restrictions/Termination of Access

CCMH may restrict or terminate access to MyChart at any time. MyChart may not always be available to you due to system maintenance, back-ups, internet interruptions or failures. Access is provided on an “as available” basis, and you are not guaranteed access at any particular time. During times in which MyChart is not available, you should use other means to communicate with your provider.

If your use of MyChart violates these Terms and Conditions, CCMH reserves the right to suspend or terminate permanently your right of access to MyChart. You may terminate your MyChart access at any time, by notifying your healthcare provider's office or Martin's Health Information department.


CCMH has taken measures to protect the security of electronic information on MyChart and to protect it against unauthorized access and use, including firewalls, passwords, encryption and audit trails. CCMH cannot be responsible for, and disclaims any liability arising from, inaccuracies or defects in software, virtual private networks, internet service providers, your computer hardware or software, or any other service, setting or device that you use to access MyChart; unauthorized disclosure resulting from your not logging out of a MyChart session, unauthorized disclosure resulting from a lost or stolen User ID or Password; unauthorized disclosure resulting from information you print from MyChart, or other events outside of the control of CCMH.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). Our SSL web server uses authentication and offers a high level of encryption technology commercially available (128-bit-RC4). You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected CCMH MyChart by viewing the digital certificate. This certificate verifies the connection between the CCMH server's public key and the server's identification.


MyChart may offer links to related medical websites not managed by CCMH. These sites are for informational purposes only. CCMH does not endorse and has not verified the accuracy of information on these sites, and you should not rely on them for purposes of treatment or diagnosis.

All pages within the MyChart site and material made available for download are the property of CCMH or its affiliates. The terms “MyChart” and “Cleveland Clinic Martin Health” and associated logos are the trademarks and service marks of CCMH or Epic. Nothing on this site should be construed as granting any license or right to use any trademark, service mark or logo displayed on this site with express permission of the owner.

Although CCMH attempts to ensure the integrity of the site, it makes no guarantees as to the correctness or accuracy of the site. It is possible that the site could include typographical errors, inaccuracies or other errors. In the event you become aware of an inaccuracy, please inform CCMH or your healthcare provider so that it can be corrected. Information contained on the site may be changed or updated without notice.

These Terms and Conditions constitute an agreement to be governed by the laws of the State of Florida, with venue for any disputes to be Martin County, Florida.